Terms & Conditions

Last Updated: September 24, 2026

Welcome to Duo Group BD and its sub-brand DUO Tech BD. By accessing or using our website, you agree to comply with the following Terms & Conditions.

General

Duo Group BD operates as an online e-commerce platform in Bangladesh, offering products across multiple categories including technology, gadgets, fashion, lifestyle items, and accessories.

We reserve the right to update product information, pricing, availability, and policies at any time without prior notice.

Orders & Payments

Orders are confirmed only after successful verification.
We reserve the right to cancel any suspicious or incomplete order.
Cash on Delivery (COD) and available payment methods are subject to change.

Product Information

We aim to provide accurate product descriptions and images. However, slight variations in color, packaging, or design may occur depending on manufacturer updates and display settings.

Delivery

Delivery times may vary depending on location, courier service, weather conditions, or public holidays. Customers are responsible for providing accurate shipping information.

Returns & Replacements

Products may be eligible for replacement if:

Wrong product is delivered
Product arrives damaged
Product has manufacturing defects

Claims must be reported within the specified return period after delivery.

User Conduct

Users must not:

Use the website for unlawful activities
Submit false information
Attempt to damage, hack, or disrupt website services
Post offensive or harmful content

Intellectual Property

All content, branding, logos, graphics, and materials on this website are the property of Duo Group BD unless otherwise stated. Unauthorized use or reproduction is prohibited

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Privacy

Your personal information is handled according to our Privacy Policy.

Limitation of Liability

Duo Group BD shall not be held responsible for indirect losses, delays, or damages resulting from the use of our website, third-party courier services, or external factors beyond our control.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website indicates acceptance of any updated terms.

Contact Us

For any questions or support, please contact:

Duo Group BD

📞 +8801932314334

📞 +8801911782342

📧 duotechbd.official@gmail.com