Return, Refund & Cancellation Policy
Last Updated: September 24, 2026
Thank you for shopping with Duo Group BD and DUO Tech BD. Customer satisfaction is important to us, and we aim to provide a smooth and transparent shopping experience.
Return & Replacement Policy
Customers may request a return or replacement under the following conditions:
- Wrong product delivered
- Product received damaged
- Product has manufacturing defects
To request a return or replacement, customers must contact our support team within a reasonable time after receiving the product.
Returned items must:
- Be unused and in original condition
- Include original packaging and accessories
- Be properly packed during return shipping
Refund Policy
Once the returned product is received and inspected, eligible refunds will be processed accordingly. Refunds may be issued through the original payment method or an alternative method agreed upon with the customer.
Please note:
- Delivery charges may not be refundable
- Certain items may not be eligible for refund due to hygiene, customization, or usage conditions
Order Cancellation
Orders may be canceled before they are processed or shipped. Once an order has been shipped, cancellation may no longer be possible, and the customer may need to follow the return process after delivery.
Contact Us
For return, refund, or cancellation requests, please contact us:
Duo Group BD
đ +8801932314334
đ +8801911782342
